RETURN POLICY

Last Updated: August 19, 2026

Thank you for purchasing from Greoradanil, operated by HONGKONG COOLMIND LIMITED. We value a clear and fair resolution process whenever an order arrives with a product-related problem.

If you need assistance with an order, please contact us at support@greoradanil.com. To help our team identify your purchase, include your order number, for example 015SHOP-1218, together with the email address used when the order was placed.

1. Final Sale Policy

Unless otherwise stated in this policy, purchases made through Greoradanil are treated as final sale.

We do not provide routine returns or exchanges for reasons such as change of mind, personal preference, or ordering the wrong option.

A claim may be considered when:

• The product arrives damaged;

• The product has a verified defect or quality problem; or

• The item received is not the product originally ordered.

2. Damaged, Defective, or Incorrect Products

Although we take reasonable steps to check and prepare orders before shipment, problems may occasionally occur during fulfillment or delivery.

Customers should inspect their order promptly after receiving it.

If an item is damaged, defective, or incorrect, you must contact Greoradanil within 7 days from the delivery date.

Please send your request to support@greoradanil.com and provide the following information:

• Your order number;

• The email address associated with your purchase;

• A clear description of the problem; and

• Clear photographs or video evidence showing the damage, defect, or incorrect product.

Providing complete information helps us assess your request more efficiently.

3. Review and Available Resolutions

After receiving the required information, our customer service team will evaluate the claim based on the circumstances and evidence provided.

If the claim is approved, Greoradanil will determine an appropriate resolution.

Depending on the nature and severity of the issue, available resolutions may include:

• Sending a replacement item;

• Providing a partial refund; or

• Issuing a full refund.

The resolution offered will depend on the specific circumstances of the approved claim.

4. Refund Processing

When a full or partial refund is approved, the applicable amount will normally be returned to the original payment method used for the purchase.

After the refund has been issued by Greoradanil, it may take approximately 7–12 business days for the funds to appear in your account.

The exact processing period is determined by your bank, card issuer, payment provider, or financial institution and may vary.

5. Exchanges and Replacements

Greoradanil does not provide standard product exchanges.

A replacement may only be offered when:

• The original product arrived damaged;

• The item is confirmed to be defective;

• The customer received the wrong product; and

• The claim has been reviewed and approved by our customer service team.

Replacement eligibility is therefore limited to approved product-issue claims and is not available as a general exchange service.

6. Returns Without Approval

Please do not mail or ship merchandise back to Greoradanil unless our customer service team has first provided specific instructions authorizing the return.

Products sent back without prior approval are considered unauthorized returns.

Unauthorized returns may not be accepted and will not qualify for:

• A refund;

• A replacement;

• An exchange; or

• Another form of compensation or resolution.

Always contact our support team before sending any product back.

7. Customer Support

For questions concerning a damaged product, defective item, incorrect order, refund request, replacement, or other issue covered by this Return Policy, please contact us using the details below.

To allow us to assist you efficiently, include your order number and the email address used when placing the order in your message.

Brand: Greoradanil
Company: HONGKONG COOLMIND LIMITED
Website: https://greoradanil.com/
Email: support@greoradanil.com
Phone: +1 (740) 748-4515
Business Address: UNIT 1022A, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG